Robert W.G. Andrew, President & CEO
Robert "Bob" Andrew is the President/CEO of BBB serving Alaska, Oregon and Western Washington. Bob started his BBB career as the CEO of BBB Tacoma in 1981 with 2 employees and 527 BBB Accredited Businesses, making BBB Tacoma one of the smallest BBB's in the system. In 1993, he successfully merged BBB Tacoma with BBB Seattle to become BBB serving Western Washington. In 1996, Bob merged with BBB Portland (Ore.), forming BBB serving Oregon and Western Washington. With the continual growth, Bob was approached by Council of Better Business Bureaus to oversee BBB Alaska to create BBB serving Alaska, Oregon and Western Washington in 2005.
Today, BBB serving Alaska, Oregon and Western Washington is the second largest BBB in the system. It is the largest geographical BBB spanning over 690,000 square miles and has over 10,000 BBB Accredited Businesses. He oversees a staff of nearly 70 in three regional offices, making him one of the most successful CEO's in BBB's history.
Under Bob's leadership, BBB has won the prestigious Marshall A. Mott award in 1996, 2002 and 2006. Also in 2006, BBB was awarded The National Myers Memorial Award that recognizes exceptional examples of BBB operational work including advertising review, investigations, charity review, trade practice initiatives and education projects that result in meaningful and effective information to consumers.
Bob graduated from Central Washington University in 1968 with a Bachelor of Arts. In 1971 he graduated from The American Graduate School of International Business – more commonly known as "Thunderbird" with a Master of Business Administration. The same year, he started his career with Hallmark Cards in Los Angeles managing the prestigious Disneyland Hallmark Shop. Soon later, he was promoted to serve as the Marketing and Sales Training Manager for Hallmark in Kansas City, Mo.
Since working at BBB, Bob has appeared on numerous television shows, radio programs, and assisted with national events to help promote BBB as the nation's largest not-for-profit agency encouraging marketplace ethics. In 2006, Bob was inducted into BBB's 25 Year Club. In 2011, he was personally awarded the prestigious BBB Meritorious Service Award that is given to those who have "contributed above and beyond to the good of the BBB system." Awards are allotted by the Council of Better Business Bureaus' Operations Committee, which oversees the activities of all BBBs.
Bob currently resides in Steilacoom, Washington with his wife Susan of 46 years. Together, they have two sons and three grandsons.
Tyler Andrew, Executive Vice President
Tyler Andrew is Executive Vice President for BBB serving Alaska, Oregon & Western Washington. Tyler joined the BBB Executive Team in fall 2011 and is currently responsible for managing all aspects of business development.
Raised in Lakewood, Tyler graduated from Bellarmine High School in Tacoma and earned a golf scholarship to Boise State University, completing a Bachelor's degree in Social Science - Public Affairs in 1995. In 2004, he earned a Master's degree in Communications from Grand Valley State University, while working in West Michigan.
Tyler brings BBB 17 years of experience managing strategic communications and business development efforts for diverse companies and industries worldwide. Some of the roles he has served include: company spokesperson, strategist, executive advisor and business development director.
Tyler has a strong passion for BBB. Beginning as a teenager in the 1980s, he volunteered with BBB (then BBB Tacoma) to distribute its first consumer guide. In college, he served as an intern with BBB of Southwest Idaho and Eastern Oregon – playing a role in the creation of the Bureau's very first Secret Shopper Program, which is used nationwide today. Later, Tyler served as a Board Member for the same BBB advising in the day-to-day operations, fiscal management, and strategic planning process.
Tyler resides in Olympia with his wife. Together, they welcomed their first son in April 2012.
Heather Tuttle, Vice President of Finance & Human Resources
Heather Tuttle is the Vice President of Human Resources, Finance and Information Technology. She currently oversees all aspects of Administration which includes Quality Assurance. Heather began her career with BBB serving Alaska, Oregon and Western Washington in 2008 as an Accounting Manager which handled all aspects of accounts payable and receivable. Because of her attention to detail, she was promoted as Director of Finance and has since worked her way up to her current position.
Heather holds a Bachelor of Science in Accounting from Central Washington University and earned a Master of Business Administration (MBA) degree from the University of Wisconsin in 2011. She is a member of both the society of Human Resource Management and the Association for Accountants and Financial Professionals in Business.
Heather currently resides in Lakewood, Washington with her husband, newborn son and two dogs.