Alaskans are contacting Better Business Bureau for information on the door-to-door alarm sales company Vivint, Inc. of Provo, Utah. Previously operating as APX Alarm Security Solutions, this company garnered six government actions alleging:
According to BBB of Utah, Vivint's "D" rating can be attributed to the company's government actions and 1,416 complaints with BBB. The majority of BBB complaints deal with product or service issues. Nine of the complaints come from consumers in Alaska.
BBB serving Alaska, Oregon and Western Washington issued a warning on APX Alarm Security Solutions in 2009: Alarm Salesmen Make Big Promises and Problems.
When faced with a door-to-door sales pitch, remember:
Time is on your side. Don't rush important decisions. Businesses truly interested in making a sale should allow consumers time to consider and compare.
Ask questions. Don't hesitate to ask for additional details, contact information and references. Make sure to get the solicitor's credentials - especially when security issues are at stake.
Cool off. The Federal Trade Commission's Cooling-Off Rule gives customers three days to cancel purchases over $25 that are made in their home or at a location that is not the seller's permanent place of business.
Before making any in-home purchase, visit bbb.org for updated BBB Business Reviews with complete background information and complaint history.
About your BBB serving Alaska, Oregon and Western Washington:
Better Business Bureau (BBB) is a neutral not-for-profit organization with the mission to advance marketplace trust. BBB is supported by BBB Accredited Businesses and provides ethical business standards, BBB Reliability Reports, Charity Review Reports, complaint handling, marketplace events and tips. For more information, contact BBB or visit www.bbb.org.
